Assist Services Group

High-End Luxury Retail Security Officer

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Assist Security are looking for experienced SIA Door Supervisors to join us and be a part of our growing Security Team.

What are we looking for?

The successful candidates must be professional, confident, personable, friendly,  reliable and able to work within a team. We are looking for officers who are flexible over the 7 day week and must be able to work 5 days minimum. We provide security to a vast variety of high-end luxury stores in Central London from New Bond Street to Knightsbridge. As one of our officers you will have the opportunity to work at some of the most prestigious stores in London.

Pay Rate: £10.50 to 12.00

Shift Pattern / Times: 9-10 hours a day

08:00 to 21:00 shifts (can vary between shown times)

40-50 Hours a week (flexibility required, Monday – Sunday)

Responsibilities & Duties:

  • Uphold security policy of Assist & the Client.
  • Static floor security assisting customers where possible.
  • Reporting & supporting the clients & heads of security management team.
  • Supporting heads of security team with day-to-day duties & incidences involving safety & security with good practice & legislation.
  • Loss prevention & theft within store.
  • Exercising the highest standard of customer care.
  • Maintaining a safe & secure presence for customers.
  • Maintaining a safe & secure presence for customers, public, colleagues and contractors.
  • Monitoring, securing & patrolling the store and suspicious behaviour on the premises.
  • Record detailed reports & logbooks to be reported to the Operations team at the end of the day detailing any incidents or issues that have occurred on shift.
  • Ensure all staff involved in any safety/ or security incidents complete an incident report as soon as feasibly possible post incident with copies being sent to operations email within 24 hours.
  • Reporting discrepancies & violations from customers or staff members to higher management.
  • Reporting maintenance or hazard issues to heads of security & maintenance team.
  • Uphold & abide by the Equal Opportunities Policy of the client & assist services.
  • Uphold & abide by the sustainability policy of the client & assist services.
  • To ensure all Assist Security staff are adhering to the Code of Conduct expected by Assist Security and the client.


  • Experience working in luxury stores required.
  • Immaculate presentation.
  • Professional & Personable.
  • Excellent communication skills – written & verbal.
  • Valid Door Supervisor SIA License.
  • Right to Work in the UK.
  • 5-Year Employment History.
  • Conflict Management Training.

What we can provide & additional benefits:

  • 24/7 Control Room.
  • App based rostering systems for each of viewing rotas, accepting shifts, holiday management & booking on/ off shifts.
  • Additional revenue through overtime work available.
  • Career progression.

Employee benefits:

  • 24hr GP helpline service.
  • Free Professional confidential counselling & welfare advise for careers of dependants.
  • Free Financial & Legal assistance and advice.
  • Discount codes & vouchers: Cinemas, supermarkets, restaurants, fitness centres and many more.
  • Strong Management support through regular site visits.

About us: Assist Security have been established since 1988 in a number of Security sectors including 5* Hotel, Hospitals, Corporate buildings, Luxury retail, High-end Events, Residential, Street Patrols, Intelligence & Investigation, Tourist Attractions, Licensed premises, and Close Protection.

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