Assist Services Group

Front of House Security Officer (5* Hotel)

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Assist Security have been established since 1988 in a number of Security sectors including 5* Hotel, Hospitals, Corporate buildings, Luxury retail, High-end Events, Residential, Street Patrols, Intelligence & Investigation, Tourist Attractions, Licensed premises, and Close Protection.

What are we looking for?

We are looking for one day and one night DS Officer who is experienced, professional, and confident to work at one of our 5* Hotels based in Leicester Square. You will be joining a team who’s focuses on the guest’s wellbeing and embrace our guest’s sense of adventure while visiting London.

Pay Rate: £12.00 to £15.00

Shift Pattern: 4 on 4 off

Shift Time: 08:00-20:00 / 20:00-08:00

Additional Events: 2-5 events a week  (6 hours minimum)

Responsibilities & Duties:

  • Monitor and control main entrances.
  • Adhere to all Health and Safety Regulations.
  • Patrol the hotel on a regular basis recording any maintenance/ fire checks around the building.
  • Assist guests with room access.
  • Respond to accidents and assist guests/ employees during emergency situations.
  • Defuse guest disturbances and escort them from the property if necessary.
  • May be required to monitor security feeds and conduct daily/ physical hazard inspections.
  • Maintaining systems that monitors contractors working in the hotel in accordance with company health and safety policies.
  • Maintaining systems that record the issue and receipt of departmental keys, items loaned out to members of staff.
  • Supporting evacuations of the hotel during fire alarm situations.
  • Maintain the Security Logbook and Incident Reports. Recording goods received out of hours. Monitoring suspicious packages and be aware of bomb and terror threat procedures.
  • Ensure hotel facilities and function rooms remain secure and locked when not in use.
  • Conduct investigations, gathering evidence, bag searches following a report of misconduct, discrepancies or violations immediately.
  • Assist staff investigate and report any allegations of theft, criminal damage, and other incidents to supervisor at the hotel and to your operations manager.
  • Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations.
  • Complete required shift reports and maintain confidentiality of all loss prevention documents.


  • Experience working in 5* Luxurious Hotel’s.
  • Outstanding verbal and written communication skills.
  • Professional & Personable.
  • Immaculate Presentation.
  • Valid Door Supervisor SIA License.
  • Right to Work in the UK
  • 5-Year Employment History.
  • Emergency First Aid.
  • Conflict Management Training.

What we can provide & additional benefits:

  • 24/7 Control Room.
  • App based rostering systems for each of viewing rotas, accepting shifts, holiday management & booking on/ off shifts.
  • Additional revenue through overtime work available.
  • Career progression.

Employee Benefits:

  • 24hr GP helpline service.
  • Free Professional confidential counselling & welfare advise for careers of dependants.
  • Free Financial & Legal assistance and advice.
  • Discount codes & vouchers: Cinemas, supermarkets, restaurants, fitness centres and many more.
  • Strong Management support through regular site visits.

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